PaisaExpress arranges home, personal and business loans, loans against property and credit cards in Hyderabad. Cosmiron built the agentic CRM it runs on, with two AIs living inside its WhatsApp.
PaisaExpress is a loan distributor in Hyderabad. Every enquiry has to be owned, documented, sent to a lender and followed until it disburses, however it arrived.
The customer, from their own file.
A customer messages the number, or opens the chat on the website, and AI answers. On WhatsApp it reads that customer's own application and documents before it says a word.
Where is my home loan file?
It moved to Sanction this morning. Legal and technical checks come next.
Do you need anything from me?
Your salary slips are verified. The property papers are still missing.
Can I speak to someone?
Hello, I am your agent. I have your file open.
The owner, about the whole operation.
The owner messages the same number, and the system knows who is asking. It answers from the live pipeline, not from a report someone prepared.
At 09:00 the morning digest lands in the same chat. Reply to it and the conversation carries on.
The same brain sits on every back-office screen, where an answer opens the case itself.
What is stuck today?
Seven files are past 72 hours. The oldest is a home loan at Sanction, nine days, with Agent 02.
And leads with no owner?
Nine. The oldest came in yesterday evening.
Who is carrying the most?
Agent 03, with fourteen open files.
48 files in progress7 past 72 hours9 leads with no owner14 with Agent 03
Every lead gets an owner the second it lands, round robin across the agents who can actually log in.
Every way in rotates the same: the website, each row of a bulk import, a lead made from a WhatsApp thread.
Six moments on the way to disbursed, and the customer hears about each one. A stage sends its own name, so a stage renamed this afternoon still messages correctly tonight.
No one writes the update. And a message that fails never holds a file back.
The day arrives already read. Written fresh each morning, under sixty-five words, skipping what is fine and ending on the one thing to act on.
Morning. Fourteen fresh leads came in overnight and six new logins, a decent start. Forty-eight files are in progress, but seven have sat untouched past seventy-two hours. First thing: the nine unassigned leads need an agent's name on them
The system that already answers on WhatsApp is learning to pick up the phone: two AI voice employees built on CosmiVoice, Cosmiron's own voice product, speaking Telugu, Hindi, English and the mix people really use on a call.
CosmiVoiceAI Receptionist. Every call in, answered.
A loan enquiry that rings out is a lead that goes to someone else. The receptionist answers on the first ring, in the caller's language, at any hour, and hands the team a lead that already has an owner.
SpeaksTeluguHindiEnglishand the mix
See how CosmiVoice worksI want a home loan, around forty lakhs.
I can help with that. Are you salaried, or do you run a business?
CosmiVoiceAI Calling. Every follow-up, made.
Follow-ups slip when the day fills up. The system already finds the files that have gone quiet. Next it makes the call itself, in the customer's language, and writes down what was said.
The receptionist waits for the phone to ring. This one does not wait.
See how CosmiVoice worksHello, this is PaisaExpress. Your home loan is waiting on the property papers. Can you send them this week?
Yes. I will upload them by Friday.
Home, personal and business loans, loans against property and credit cards. Hyderabad.
Visit PaisaExpress paisaexpress.co.inAgentic CRM designed and engineered by Cosmiron AI
We start by watching how the work actually happens.
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